Refund and Returns Policy
Last Updated: 31.10.2024
Thank you for shopping with TerribleKid (“we,” “our,” or “us”). We strive to provide high-quality products and excellent customer service. Your satisfaction is our top priority.
1. Returns and Refunds
1.1 30-Day Satisfaction Guarantee: We offer a 30-day satisfaction guarantee. If you are not completely satisfied with your purchase, you may request a refund within 30 days from the date of delivery.
1.2 Eligibility for Refund: To be eligible for a refund, the following conditions must be met:
- The product must be in its original condition and packaging.
- The product must be unused and undamaged.
- You must provide proof of purchase (order confirmation or receipt).
- The product must be returned within 30 days of delivery.
1.3 Return Process:
- Contact our customer support team at info@terriblekid.com to initiate the return process.
- Once your return request is approved, we will provide you with a return authorization and instructions for returning the product.
- You are responsible for the cost of returning the product.
1.4 Refund Process:
- Once we receive the returned product and confirm its eligibility, we will process your refund.
- Refunds will be issued to the original payment method used for the purchase.
- Please allow [X] business days for the refund to appear in your account, depending on your payment provider.
2. Non-Refundable Items
The following items are non-refundable:
- Downloadable or digital products.
- Perishable goods.
- Custom-made or personalized items.
- Gift cards.
3. Shipping Costs
3.1 Refunded Shipping Costs: If your product is eligible for a refund, the cost of the product will be refunded, but the original shipping costs are non-refundable.
3.2 Return Shipping Costs: You are responsible for the cost of returning the product. Return shipping costs are non-refundable.
4. International Orders
For international orders, the customer is responsible for any customs duties, taxes, or fees incurred during shipping. We are not responsible for any additional charges that may apply.
5. Contact Us
If you have any questions or concerns about our refund policy, please contact us at info@terriblekid.com.